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Mobile Telephone Scam

A member has just notified NFOP of a telephone scam which we feel needed to be shared with other members straight away.

The member received a call on his mobile which displayed the O2 customer service telephone number 0344 809 0202. As the member was an O2 customer he already had the O2 number in his phone so he answered the call.

The caller began by explaining that an email had been sent to the member from O2 which contained a code, the member was asked for this code. He was then asked to confirm personal security information related to his O2 account. As the conversation progressed, alarm bells started ringing when he was told he would need to pay £23.00 which would then entitle him to a 40% loyalty discount on rental. The member straight away ended the call.

The member then went straight into their O2 App and found some of his personal information on his O2 account had been changed eg: email address, home address and password. He immediately changed the information back and created a new password then contacted O2's fraud department.

To make calls appear genuine, fraudsters often use a tactic called ‘number spoofing’. This enables them to alter the phone number from which they are calling so that it matches a number that the victim recognises. In this particular incident the call was made to seem even more genuine when the email sent from O2 was mentioned.

If you receive a call like this from your phone provider, or any company/organisaion, even if the displayed number appears genuine, never give out any person or financial information. Instead, hang up. You can ring them back making sure you find the number yourself and don’t use the one provided by the caller.

If you think that you have been the victim of a scam or would like further information, you can visit the ActionFraud website at www.actionfraud.police.uk or contact them by telephone on 0300 123 2040 Monday to Friday 8am–8pm.